They all introduce themselves, beg me to setup a meeting w/them and some sort of engineering resource(s), and they come to a meeting with a canned slide deck that is so absurdly unrelated to us that I just laugh, and then the next time I hear from them it's because we have a new AE.
This is my most recent reply (right after Next '26):
> I really appreciate you reaching out; however, we have met with, I dunno at this point, more than a dozen GCP Account reps, execs, technical teams, etc over the years and there's little to no value for us or you, now or in the future. Please do feel free to invest your time on your other clients. We're good; truly.
I love GCP and its services; we have been very pleased with it over the years, but the human side of it? Fucking sucks and I just don't see why they even bother.
In the cloud space it seems like AWS does nothing and wins.
I'm exaggerating but someone said they got "auto banned"
what if that happens to a small account which hosts some really important data/services there?
Is Google's communication good? No, not particularly. The only way something like TFA happens is if the relationship is neglected (by one or both parties). I'm not saying Railway did something wrong, but there are usually many flags and opportunities to correct long before drastic actions.
I get the impression that Railway plays fast and loose with a lot of their limits and resources and that Google may not be a fan of that.
Edit: would also like to say that if you put all your resources in one GCP project you are going to have a bad time. If you organize stuff over many projects it is very unlikely that they will ever take account wide action. I've had issues with, for example, a particular tenant's behavior, but it never jeopardized the other tenants.
Pray to @dang that you will make the front page of HN?
Agreed. Railway are probably not far off a billion dollar company though!
Common ways this happens? They are using a credit card to run their business with no backup payment method. Then the company's contact person is on vacation.
Sign up for terms. It will get you payment terms!
Railway hosts applications for customers. An uneducated guess for some possible reasons: 1) one of those customers hosted something they shouldn't have 2) railway had something spawn that took up too many resources 3) Or their account balance was too high 4) Or something...
But all of this probably culminates in someone needed to read an email that was missed.
Scaling a customer infrastructure setup like Railway is hard. This is one of the non-technical hard parts - how to make sure your account with your primary vendor is safe. But, I'm willing to wait to pass judgement here until more information is available. I'm sure the post-mortem will have lessons. I'd like to know more.
Looks like they were sold at the beginning of the year to a company without a Wikipedia page whose parent company doesn’t have one either https://en.wikipedia.org/wiki/Markmonitor
Acquired in November 2022 by Newfold Digital, it was later announced that the firm would be sold to Com Laude, a company owned by PX3 Partners.
Edit-Private equity apparently https://px3partners.com
PX3 stands for purpose, passion, and performance. It is a pan-European private equity firm with headquarters in London. It invests behind transformative themes and targets companies operating within select segments of the business services, consumer and leisure, and industrials sectors with strong business fundamentals.
You see this at least once a year. Never heard of this from AWS or Azure.
In all seriousness, this is why we don't use them. They have the most ergonomic cloud of the big three, then absolutely murder it by having this kind of reputation.
AWS does it more efficiently; it takes down many startups at a time when us-east-1 goes down.
https://news.ycombinator.com/item?id=46731498 https://news.ycombinator.com/item?id=33360416
Then I recall https://news.ycombinator.com/item?id=45798827
https://news.ycombinator.com/item?id=33737577
The only anecdotal thing I've seen is we hired a vendor to do a pentest a few years ago, and they setup some stuff in an AWS account and that account got totally yeeted out of existence by AWS if memory serves.
Cuz otherwise you look like a threat actor.
That’s assuming your vendor was pentesting AWS systems. If you meant you hired a vendor to pentest your own systems on AWS, that’s of course a totally different matter.