If your app is rejected, there should be a real appeal process. Maybe developers should be able to demand arbitration for some non-trivial fee?
The first step of the appeal would be for the store to disclose to the arbitrator precisely what rule was violated and in what way. The arbitrator can uphold the rejection and you lose your fee or can force the app store to accept the submission and you are refunded.
Microsoft support used to work something like this. There was a fee to get them on the phone but if the problem turned out to be an actual bug, the fee was refunded.
I don’t doubt the author, at the same time this is a serious accusation with no details and little context.
This could have been presented in a more organized way, with timelines and redacted content.
Part of the problem is Google not being transparent, having more transparency could help.
Although I must admit I've never gotten nudes from them. Up your game, Google.
This is an argumentum ad populum fallacy. "Everybody Knows" this kind of thing is true, ergo you should believe the example here without evidence.
It's also kinda ridiculous in context. I mean, no, there are no cases in the literature where Google has rejected an app due to misidentification with NFSW content and then sent screenshots of said content as part of the review. Even not in combination I don't think. Like, has either situation every been documented on its own? "Far from outside the norm" indeed.
> Have at least 12 testers opted-in to your closed test.
> Run your closed test with at least 12 testers, for 14 days
The funny thing is this seems to apply to recently-created personal publisher accounts. I had a very old publisher account but because I was unable to move my account owner to another email address, I closed it and registered a new one. Little did I know what this would lead to later on.
In essence, while the app stores used to be about hobbyist software to some degree, they have become a place created by big companies for big companies, much like Walmart or Target. That would be fine if customers could choose when they visited Walmart or Target, but instead, we've created a regime where you must buy everything from Walmart or Target.
This has made mobile development a wasteland for hobbyist-built and community-built software. I know some people cheer this as the removal of amateurs and crappy software from the marketplaces, but I would counter with the observation that commercial software often doesn't have my best interests at heart, and I would, many times, prefer a piece of community-built or amateur software instead. This gets harder to procure with each passing day.
So, I think developers are generally better-served leaving mobile development and instead focusing on web development, which is not gated in the same ways. While you won't have the same reach that you would get through the app stores, you do have much more control over the platform on which you're developing.
I also had my old dev account that I used during school permanently disabled.
Apple did this correctly, IMHO, when the App Store first came out by both:
- reviewing all apps
- having it take 30 days to get the feedback
The 30 days seemed draconian or bureaucratic but it forced builders to be 100% sure that there app was working and ready for consumption. It probably also acted as major friction for scammers etc who figured it wouldn't be worth it.
Maybe they need personnel tasked solely to just go in, with the blessing of some high-up person, find any bad customer service or goodwill problem, bottom-up, figure out why it's happening, and work with the relevant teams to fix it, quickly. Then repeat.
To fit with ingrained cultural incentives for relevant teams, other managers and ICs might have to be convinced that their performance evaluations depend strongly on cooperating with this process.
We really need an open source and funded OS for phones like we have with Linux for desktops/servers.
Also, with AI 100x'ing developers productivity it might be a really interesting time for phone OS's.
Okay, can you concoct some prompt-injection-like scenario where you can fool increasingly sophisticated agents about the presence of your malware? Sure, maybe. It's MILES ahead of where both major app stores are today, though, where you can find obvious scams that sailed through review just by looking at their description.
And then of course all the apps will use some kind of AI, and because humans don’t care to wade through a trillion tip calculators or whatever, they’ll use AI to pick the app. And then have AI use the app for them through a voice assistant.
maybe in the short term, and if thier app store is a loss leader.
Millions and millions.
The cost of false rejections is generally quite low.
I was able to share it on f-droid though, and I am starting to think that it may be good just to publish app only through it.
A company that does not provide support to normal people and has a compulsive habit of closing services for absolutely no good reason? You don't say?
Maybe that could even be extended to browser, OS, webpages (just have a bad AI rewrite every page you read, and in the future maybe every video you watch) ... everything people use. Everything you come into contact with.
Think about it: no ads, and no way for anyone to bring them to your devices!
In fact, Google is making alternative stores even less convenient with their latest 'side-loading' hurdles.
Regulators need to wake up, issue record fines, mandate equal access and a 'Choose your app stores' screen on device setup.
Otherwise competitive third party stores and a fair market are going to remain a pipe dream.
And more importantly I didn't ask what the user is picking or not picking, I'm asking: why is there an app store out there that's better than the main one? Is a 3rd party app store going to spin up a CDN, a transactions system, handle the customer service involved there, etc. and then just... not do all the evil shit Google and Apple are doing now, which is why their app stores make so much money? You're asking businesses to enter a market with established competitors with solid and wildly profitable business models, and to just have them make less money for the principle of it. Which like, I agree with, but you're gonna have a SHORT list of investors if that's your pitch.
But Google has agreed to distribute app stores (in America anyway) for a modest $5000 fee + $5000/year fee + transaction fees.
Competition is what stops the exploitation.
Epic Games has always offered lower fees and their CEO has been advocating for small developers for years.
There is no reason why Google and Apple get to bundle their stores, and these other big names have to collect the scraps from users who care to look up alternative stores and go through scare screens.
And they created the hardware and software to make all this possible.